Customer Service Not Dead
For those of you not in the know, read this previous post regarding my night out with the wife at Bahama Breeze. To summarize, it was less than stellar. So I went to their site and filled out the feedback form and just sent them a msg that said my post should cover it and a link to my blog posting. About a week later I get a email back from their customer service department:
We are very sorry your first visit to Bahama Breeze was much less than you expected. We strive to provide a combination of food, service and ambiance that adds up to a special dining experience. Please accept our apologies for failing to provide that type of experience for you.
We are sharing your experience with our management team so that your concerns will be addressed with the appropriate staff. We would welcome an opportunity to make a better impression. As our invitation to try us again, a gift card has been mailed to your postal address. We would be interested to hear your comments following your return visit.
Thank you for choosing Bahama Breeze and having confidence in us to correct areas in which we have fallen short. We look forward to the privilege of serving you again.
Darlene
Bahama Breeze Guest Relations
Wow! I’m always so impressed by the offer of compensation when none is asked for! Possibly one of the best things you can do to really impress me is give me something I never asked for (had a great experience like that at a Baja Fresh a couple years back…). Little was I prepared for what I was to recieve. A $100 gift card to their restaraunt! I am very very impressed. Obviously they take great pride in their restaurant and truely believe that they will be able to win me over on the second visit. I decidedly don’t think my last visit was $100 bad, but for that the wife and I (and maybe some friends) will decidedly have to return to give them another try. Hopefully the staff at the restaurant can live up to their potential. We’ll have to try them on an off night like a Wednesday or something.
Thank you Bahama Breeze. Please, give the people in your customer service deparments of a raise. It’s very very rare to be that impressed by the level of customer service from a large company these days. I now look forward to visiting them again soon.