Why Do People Pay For Support?
I’m just curious why people pay for support from software vendors. I have a customer that pays something like 7 grand a year to Oracle for support and half the time we get some dolt that doesn’t even speak decent enough English for you to understand them. Come on people, for 7 grand you should be able to get someone that speaks perfect Mid-west American English and has enough sense to realize when they are giving you the wrong information.
The short version is we are trying to correct an incorrect character in the database, and I’m running into issues with the command crapping out.
update tattoorecords SET HORSE = REPLACE(’THAT\¿S’,'\¿’,'\”);
ERROR: ORA-01756: quoted string not properly terminated
Granted, I’m not even sure that what I’m passing to the database is correct, but I’m no Oracle God either. So I sent in a SR to Oracle and got back the following command:
SQL> UPDATE tattoorecords SET HORSE = REPLACE(’THAT?S’,'?’,””);
You want to know what that did, bork the entire table, and replace every HORSE value to THAT’S! So then I had to fix that issue (which of course was right before I was about to leave on Friday) and then sent an update to Oracle regarding their genius support reps idea. Not to mention I’m not sure how ? = ¿, but whatever.
So the monkey calls me this morning and is trying to tell me something or other, but I can’t understand a damn word he’s saying cause his accent is so freaking heavy it doesn’t even sound like he is speaking English. Oh well, hopefully someone over at the DBAsupport.com forums will get back to me and get me the information I need.